🔒 Privacy Policy

At Cartivous Inc., your privacy and the security of your sensitive medical information are our highest priorities. This Privacy Policy outlines how we collect, use, protect, and handle your Personally Identifiable Information (PII) and medical data when you visit our website, place an order, or interact with our services.

1. Information We Collect

To provide you with our medical supplies and services, we collect the following types of information:

• Personal Details: Name, email address, phone number, shipping address, and billing address provided during checkout or account registration.
• Medical Information (Rx): Prescription files uploaded by you are collected strictly to comply with FDA and federal regulations for the sale of specific CPAP machines and masks.
• Automated Data: Like most e-commerce platforms, we collect basic, non-identifying data such as IP addresses, browser types, and device information to optimize your browsing experience.

2. How We Use Your Information

We use the data we collect from you in the following ways:

• To quickly and accurately process your transactions and ship your orders.
• To verify the validity of your medical prescriptions before dispatching FDA-regulated medical equipment.
• To send important updates regarding your order status, live tracking links, and return/refund OTP verifications.
• To provide efficient customer service and respond to your support requests.

3. How We Protect Your Data

Security is the backbone of our operations. We implement a variety of security measures to maintain the safety of your personal information:

• SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all sensitive data transmitted between your browser and our servers.
• Secure Payment Gateways: All payment transactions are processed through highly secure, compliant gateways like PayPal and Stripe. We do not store your credit card or bank details on our servers.
• Medical Data Security: Your uploaded prescription (Rx) files are stored in a secure, restricted database. Only authorized compliance personnel have access to these files for verification purposes.

4. Third-Party Disclosure

We do not sell your personal information. However, we do share necessary data with trusted third-party partners exclusively for operational purposes. These include:

• Shipping Carriers: Companies like USPS, FedEx, or UPS to deliver your packages.
• Payment Processors: Gateways like PayPal to securely process your payments.

These partners are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

5. Use of Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser. We use cookies to:

• Remember and process the items in your shopping cart.
• Understand and save user preferences for future visits (like keeping you logged into your account).

You can choose to turn off all cookies via your browser settings, but please note that disabling cookies may cause certain features of the shopping cart to function improperly.

6. Your Rights & Data Retention

You have the right to access, update, or request the deletion of your personal account information. However, please note that federal and state laws may require us to retain records of your medical prescriptions and purchase history for a specific statutory period.